- Research article
- Open Access
- Open Peer Review
Can a text message a week improve breastfeeding?
© Gallegos et al.; licensee BioMed Central Ltd. 2014
- Received: 16 June 2014
- Accepted: 15 October 2014
- Published: 6 November 2014
Breastfeeding is recognised as the optimal method for feeding infants with health gains made by reducing infectious diseases in infancy; and chronic diseases, including obesity, in childhood, adolescence and adulthood. Despite this, exclusivity and duration in developed countries remains resistant to improvement. The objectives of this research were to test if an automated mobile phone text messaging intervention, delivering one text message a week, could increase “any“ breastfeeding rates and improve breastfeeding self-efficacy and coping.
Women were eligible to participate if they were: over eighteen years; had an infant less than three months old; were currently breastfeeding; no diagnosed mental illness; and used a mobile phone. Women in the intervention group received MumBubConnect, a text messaging service with automated responses delivered once a week for 8 weeks. Women in the comparison group received their usual care and were sampled two years after the intervention group. Data collection included online surveys at two time points, week zero and week nine, to measure breastfeeding exclusivity and duration, coping, emotions, accountability and self-efficacy. A range of statistical analyses were used to test for differences between groups. Hierarchical regression was used to investigate change in breastfeeding outcome, between groups, adjusting for co-variates.
The intervention group had 120 participants at commencement and 114 at completion, the comparison group had 114 participants at commencement and 86 at completion. MumBubConnect had a positive impact on the primary outcome of breastfeeding behaviors with women receiving the intervention more likely to continue exclusive breastfeeding; with a 6% decrease in exclusive breastfeeding in the intervention group, compared to a 14% decrease in the comparison group (p < 0.001). This remained significant after controlling for infant age, mother' s income, education and delivery type (p = 0.04). Women in the intervention group demonstrated active coping and were less likely to display emotions-focussed coping (p < .001). There was no discernible statistical effect on self-efficacy or accountability.
A fully automated text messaging services appears to improve exclusive breastfeeding duration. The service provides a well-accepted, personalised support service that empowers women to actively resolve breastfeeding issues.
Australian New Zealand Clinical Trials Registry: ACTRN12614001091695.
- Mobile phone
- Text messaging
- Intervention studies
- Coping behaviour
Breastfeeding is universally acknowledged as the optimal method for feeding infants with well-established short and long term benefits -. Current international best-practice recommendations for breastfeeding are for infants to be exclusively breastfed until six months of age, with recognition that any breastfeeding for as long as possible affords benefits . In Australia, the recommendations are for exclusive breastfeeding to six months and continuation to 12 months of age and beyond . Despite recognition of breastfeeding as optimal, rates in developed countries remain low. In Australia breastfeeding initiation is relatively high at 96% but rapidly declines, with only 69% and 21% of Australian infants being predominantly breastfed at three and five months respectively; and only 39% and 15% exclusively breastfed at the same age (breastfeeding practices as defined by the World Health Organization) ,. These figures are comparable for the United States  but higher than in the UK where exclusive breastfeeding at 6 months is around 1% .
Decisions on infant feeding are complex. The majority of women know that breastfeeding is the best option for their infants , however in order to continue breastfeeding women need to manage a range of physical and psychological factors that will impact on breastfeeding duration . In addition to non-modifiable factors (age, education and income of mother), there are a range of sociocultural, environmental and personal determinants that influence breastfeeding duration and exclusivity; including breastfeeding intention, self-efficacy and social support ,. Self-efficacy or the confidence to perform a particular task to achieve a desired outcome is known to be a strong predictor of breastfeeding duration . Coping is defined as psychological and behavioural efforts to minimise stress associated with a particular condition. Coping can give an indication of how an individual seeks or uses social support or feels supported . Breastfeeding is considered a learned skill and can be stressful to establish and maintain, however, to date, coping strategies have not been investigated in relation to breastfeeding. Active coping (problem-focussed, seeks social support) is considered to be more effective than emotions focused coping and this is the first known application of the concept to breastfeeding ,.
The provision of postnatal support by both professionals and peers has been identified as a key element in improving breastfeeding duration and exclusivity . The findings of a recent systematic review concluded that: women benefited more from ongoing support in areas with high initiation rates; support could be provided by a combination of peer and professionals; face-to-face consultations were more likely to succeed; and interventions where women are expected to initiate contact are unlikely to be effective . A review of telephone interventions indicated that proactive telephone support in the early postnatal period could potentially impact on breastfeeding duration and exclusivity . Other research has concluded that there is encouraging evidence that the use of digital technologies, primarily web-based interventions, will improve breastfeeding behaviours ,. There have been no known studies on the impact of using mobile phone technologies to support breastfeeding practice by improving self-efficacy and coping. Mobile health technologies are being effectively used for a range of other health conditions: smoking cessation -; weight maintenance ; physical activity promotion ,-; diabetes and other long-term illness management ,; and maternal health . There has been a significant penetration of mobile phone technologies worldwide with access to mobile networks now estimated to be available to 96% of the world's population . This makes mobile phones attractive modes of delivery for health interventions. This paper reports on MumBubConnect, an innovative branded, two-way text messaging service.
The first objective of this research was to evaluate the ability of an automated mobile phone text messaging intervention to increase any breastfeeding rates. The second objective was to test if a mobile support intervention improved breastfeeding self-efficacy and positive coping strategies.
MumBubConnect text and response examples
Key word texted by mother
Automated response received
How's breastfeeding going today? If you have stopped, text STOP to let us know.
Great! Breastfeeding is a skill, and it sounds as though you and your baby have learned fast! Call 1800 686 2 686 if needed.
Breastfeeding takes time for you and baby to master and you are doing fine so far. Call 1800 686 2 686 if you need help.
Maybe vary feeding position, and make sure baby has a full mouthful of breast. Call 1800 686 2 686 for help.
Let your baby feed more often, and make sure breasts are drained. Use a cold pack to help, and call 1800 686 2 686.
When baby's suck slows down and breast is drained, take a break, change activity. Call 1800 686 2 686 for help.
Throughout this paper the WHO definitions for breastfeeding are used . In particular, exclusive breastfeeding, when infants receive breastmilk only (oral rehydrating solution, medicines, vitamins and minerals acceptable); and predominant breastfeeding when the infant receives breastmilk and certain other fluids (water, water-based drinks, fruit juice, ritual fluids, medications)  Partial breastfeeding refers to an infant receiving both breastmilk and artificial formula .
A non-concurrent, prospective, comparison trial was conducted where we recruited 120 and 114 women into intervention and comparison groups respectively. Eligible women were recruited for the intervention during a three week period over September and October 2010, via national broadcast media (radio interviews and mainstream press releases). Initially, women, who self-selected into the intervention, were going to be randomised into control and intervention groups but due to the overwhelming response for support, a control group was deemed unethical, therefore all women who registered were allocated to the intervention group as a convenience sample. As a result, a second group was recruited to act as a comparison group between August and October 2012 via social media. Women were eligible if they were: over eighteen years of age; had an infant less than three months of age; were currently doing any breastfeeding ; did not have a diagnosed mental illness; and used a mobile phone (of any type). Completion of the online questionnaire on registration was taken as consent to participate.
Measures used pre and post for intervention and comparison groups
Current infant feeding practices
Previously validated breastfeeding self-efficacy measured by 13 items using a five point Likert scale anchored by `not at all confident' to `always confident'. 
As a function of self-efficacy. Also included current levels of support from family, peers, professionals and organisations measured using a seven point Likert scale with summated score anchored by `no support' and `lots of support'. ,
Identifies active and emotions-focussed coping, and self-accountability as a contributor to efficacy.
Ways of Coping Checklist (WCCL), five point Likert scale anchored by `rarely' and `frequently' identifies five main forms of coping:
• problem-focused (13 items);
• wishful thinking (6 items);
• seeks social support (3 items);
• blamed self (3 items);
• avoidance (9 items).
Problem-focused + social support = active coping.
Positive (hope, challenge) and
negative (fear, guilt, regret) emotions used 5 items using a 5 point Likert scale anchored by `not at all' and `very much' .
Breastfeeding knowledge and awareness
In-group and between group changes were assessed between baseline and at the completion of the second questionnaire. Differences in the group characteristics; age, socioeconomic status (using postcode to assess against the Socioeconomic Index for Advantage (SEIFA),  remoteness (using the Accessibility and Remoteness Index for Australia ), marital status, and age of infant were assessed. Breastfeeding practice was described as exclusive (EBF) or predominant (PBF), and assessed as an outcome. Changes were measured in social support, accountability, self-efficacy, active coping, emotions-focussed coping, and each of the coping constructs (problem-focussed, wishful thinking, seeks social support, blamed self, avoidance). Process evaluation data was gathered on: text messages sent and received; number of outward calls made by the breastfeeding counsellor; and qualitative comments on the acceptability and logistics of the text messaging service.
Statistical analyses were conducted using SPSS 21. T-tests were used to test for differences between groups for independent variables and changes in independent variables. Chi-square tests were used to test for differences between categories such as income and education. ANCOVA was used to test if the independent variable was having an effect and allowed the influence of the covariates to be controlled for during analysis. Hierarchical regression was used to investigate change in breastfeeding outcome, between groups, adjusting for co-variates. When controlling for covariates, factors that were significant at the bivariate level were adjusted for in the model.
This research had Queensland University of Technology Human Research Ethics Approval (0800000506, 1000000568, 1100000234).
(n = 114)
(n = 86)
Average age of mother (years)
31 ± 4
30 ± 5
Average age of infant at start of trial (days)
61 ± 30
47 ± 24
Mother's education (%)
Year 10 or less
Post highschool qual.
Don't want to say
Less than $25 000 (AUD)
Over $100 000
Don't know or don't want to say
Index of advantage (decile)
High advantage =7-10
Med advantage =4-6
Low advantage =1-3
1 (major city, highly accessible)
2 (inner regional, accessible)
3 (outer regional, mod. accessible)
4 (remote, remote)
5 (very remote, very remote)
Married - Yes
C-Section (including elective and emergency)
Member of the Australian Breastfeeding Association
Impact of MBC on breastfeeding rates
Breastfeeding practice in-group and between group
Differences in changes between groups over time
Impact of MBC to improve self-efficacy and active coping
Ways of coping checklist (WCCL) constructs and their changes over time and between groups
Coping variable name
Intervention (IG) T1 mean (SD)
InterventionT2 mean (SD)
Change T1 and T2 for IG
Comparison (CG) T1 mean (SD)
ComparisonT2 mean (SD)
Change T1 and T2 for CG
Confidence intervals (change between groups over time)
Seeks social support
Changes over time and between groups of scores for coping, social support, self-efficacy, emotions and accountability
Intervention group (IG) time 1 (T1) mean (SD)
Intervention group time 2 (T2) mean (SD)
Change between T1 and T2 for IG
Comparison group (CG) T1 mean (SD)
Comparison group T2 mean (SD)
Change T1 and T2 for CG
CI (change between groups over time)
Emotion- focussed coping
Perceived social support
Process evaluation results
Frequency of text message responses increased from a low of 48% in week one to 80% and above from week two, peaking at 86% in week 6. Across the eight weeks the mean response rate was 6.34 (1.99). The maximum time period for non-response for the majority of women was a week, that is the majority of women responded to the text before receiving the next one.
Initially there were difficulties with women remembering to use the key words to respond with 20% of responses being incorrect in week one decreasing to 11% at the end of the trial. The most common responses regarding improving the service were around being able to free text (that is, not rely on the key word responses), and increasing the number of texts received during the week. Nearly three-quarters of women (73%) would have liked the option of sending a message when they needed to; for ongoing communication, 61% preferred a text message, while 35% indicated a telephone call.
Qualitative responses of women participating in the intervention
Themes (number of responses)
"As though there was support there and as the reply came back - I felt confident and ok about everything again. The reply being instant made me feel like there was someone there to listen and help with advice"
"Good that somebody was interested in my breastfeeding, and not because I asked them to be interested (like family are interested because you make them interested)"
"When I messaged that I had an issue, the message of support was just as important as the suggestion of what to do"
"Felt encouraged. No one else has been telling me I'm doing a great job, so even though it was a computer it still gave me a little lift. Made me sad also though that no one in my life has told me I'm doing a good job. I feel supported by people in my life in that they aren't saying anything negative, but I'm not getting anything positive either. I did when I was seeing my LC, but now that feeding is going well I don't see her anymore"
"Good about myself and having useful information sent to me"
"They gave me a confidence boost"
"Part of a group"
An outbound telephone call was received by 12% of women. The call was from a trained breastfeeding counsellor after there were some indications of not coping or distress. Just over half (51%) of women responded to every text message, only 10% responded to two or less text messages. Nearly half (46%) of women indicated they contacted either one of the identified helplines for advice or assistance.
This was a pilot study to test proof of concept for an automated two-way text messaging service to support women to breastfeed. We aimed to test the ability of an automated mobile phone text messaging intervention, as a means to provide support for breastfeeding women, to increase any breastfeeding rates and to improve self-efficacy towards breastfeeding and active coping. MumBubConnect increased exclusive breastfeeding rates however did not impact on any or predominant breastfeeding rates. MumBubConnect has demonstrated that mobile support was well accepted as a means of support and while there was no significant difference in self-efficacy there was a significant difference in positive/active coping. MBC has significantly reduced attrition in women exclusively breastfeeding, when compared to the comparison group. This remained significant after controlling for factors normally associated with breastfeeding duration. While the intervention was trialled in a group of women who were potentially more likely to breastfeed the ubiquitous nature of mobile phone technology means that the likelihood of MBC reaching more difficult to reach women (less likely to breastfeed) is high. We anticipate that the results of a larger clinical trial would demonstrate the effectiveness of MBC to significantly correlate to improving exclusive breastfeeding rates at four and six months of age, but also any breastfeeding representing optimal breastfeeding practices.
The women recruited for the MBC intervention and the comparison groups were more likely to breastfeed compared to women nationally. Given the available data collected in 2004 and 2010 indicates little if no change in breastfeeding rates at less than six months, it is unlikely that breastfeeding rates changed between the collection of data from the intervention and comparison groups ,. For infants in the sample aged up to four months, 96% and 98% of infants were receiving any breastmilk in the trial and comparison group respectively, compared to 68.7% based on nationally collected data . Women in the comparison group had a greater prevalence of exclusive breastfeeding at time one potentially due to the younger average age of infants and the higher income of women. Despite this, while the women in the intervention group were more likely to breastfeed, the intervention would appear to have had an impact on extending the duration of exclusive breastfeeding.
The literature demonstrates that all forms of extra support have an effect on exclusive breastfeeding duration. Professional and lay support separately and together have effects on prolonging breastfeeding, with lay support more effective in extending exclusive breastfeeding . Face-to-face support appears to have a larger treatment effect than telephone support, although pro-active telephone support does improve breastfeeding duration and exclusivity ,. Support only offered to women who seek assistance is unlikely to be effective . All forms of support reviewed, relied however, on time provided by peers or professionals and were relatively intensive in terms of cost and infrastructure. MBC has the potential to provide the same or greater effects, which could be universally provided and is low-cost. This potential warrants further investigation.
Self-efficacy has been well documented as being a key determinant of breastfeeding duration, and this was not affected by MBC . All women recruited to both the intervention and the comparison groups had high levels of self-efficacy and these were maintained over the nine week period. However, other factors are known to influence self-efficacy including higher perceptions of social support and physiologic and emotional states such as pain, anxiety and stress ,. Given the significant results of factors contributing to self-efficacy, MBC could have a more profound impact among women with lower identified self-efficacy levels in the early post-partum period. The impact could also be dose-related, that is if the women received more text messages for a longer period of time the effect may have been greater and changes in self-efficacy may have been seen. These elements remain to be investigated.
To our knowledge the "Ways of Coping Checklist" has not been applied to breastfeeding behaviour. Previously, the WCCL in its earlier and revised forms has been used to investigate coping behaviours related to chronic or life-threatening illnesses, being a carer, and in managing burn-out, stress and anxiety ,-. Breastfeeding is a learned skill that can be challenging to manage and can create high levels of stress and anxiety and how women cope with this is potentially important in determining best methods of support. The indications are that the intervention assisted women in enabling them to problem solve and to seek additional support. In addition, they were less likely to blame themselves, undertake avoidance or engage in wishful thinking. MBC appears to have significantly increased engagement in active coping strategies; with women in the intervention increasing and women in the comparison group decreasing active coping. In addition, emotions-focussed coping increased in both groups but the increase for the women in the comparison group was almost three times that of women receiving the intervention. These are all indications that MBC has had a positive impact on empowering women to manage their breastfeeding experience by increasing active coping strategies.
Mobile technologies are increasingly used by individuals to extend and manage relationship connections with selected "experts", as well as to gather information and marketing offers, anytime, anywhere . Mobile phones may be useful in delivering health-related services because they are: personal (targeted and individualised); portable (always on and always-on-us); connected (human-to-human, human-to-machine); and intelligent (increased capacity at the mobile level) . There are indications that mobile technologies offer opportunities for technology-enhanced social connections, that promote positive health behaviours . The MBC intervention has provided evidence that women preferred this modality over other forms of telephone, web-based or face-to-face support due to: the personalised messages (even though they knew they were automated); being asked about how they were feeling, rather than admitting defeat and asking for help; responding on their terms, rather than being dictated by a telephone call or an appointment time. In response from the women, future iterations of the service may incorporate the ability to free text and to initiate a text when required.
This research has demonstrated that a mobile phone intervention has the potential to impact coping strategies of mothers to improve breastfeeding exclusivity and duration. Using mobile phone technologies provides an opportunity to broadly and cheaply provide an affordable, proximal, personalised and customised means for influencing breastfeeding behaviours. There is also scope to further explore the WCCL, emotions and accountability as constructs that could contribute to the explanation of breastfeeding behaviours.
This study was a proof of concept, that is, a mobile phone intervention could positively impact on breastfeeding behaviors. There are a number of limitations the most notable is that the trial was not randomised and the control and intervention groups were not run concurrently. While a randomised control trial was originally planned the overwhelming need expressed by women in the community for additional support meant that the researchers were uncomfortable in not providing the intervention to all women during the trial. In addition, the marketing component of the intervention made it difficult to limit exposure of the control group if run simultaneously. While there were limitations in the non-concurrent design there was also one distinct advantage. The MBC intervention had a significant social marketing component and was accompanied by significant media, delaying the control group reduced the likelihood of recognition of key messages from the intervention. Careful consideration will be given to the design of the effectiveness trial given the identified difficulties for population based interventions .
In addition, both intervention and comparison groups were pro-breastfeeding; and the samples were diverse but still weighted towards women with higher socioeconomic status. Recruitment via the media could have resulted in a volunteer bias.
This trial did not include an "attention" text, in other words it is unclear if it was the messages contained within the text or the fact that they received a text that created the effect. Any ongoing trial will need to carefully consider an attention text which does not provide information or problem solving with respect to feeding or aspects related to feeding. Finally, there was a higher attrition of women from the comparison group who were lost to follow up. This could have impacted on the groups but also provides indication that the MBC intervention actively engaged women over the eight weeks.
MBC as a low-cost intervention has the potential to increase the duration of any and exclusive breastfeeding. The trial of proof of concept has demonstrated increases in women's perception of coping and support. The wide use of mobile phone technology throughout low, middle and high income countries means that the concept has the potential for universal application. Extension of the trial beyond eight weeks to include breastfeeding duration at four and six months of age with a broader sample of women will also be required in order to demonstrate the efficacy of the intervention.
DG, RRB and JP were involved in the conceptualisation of the intervention. DG and RRB developed the data collection tools. DG, RRB and Joy P were involved in the implementation of the intervention. DG, RRB and Joy P undertook the statistical analysis. DG prepared the manuscript. All authors critically reviewed and provided approval of the final manuscript.
The authors thank the Australian Breastfeeding Association and in particular Robyn Hamilton for their ongoing support in developing the concept; Mr Andre La Porte for his involvement in the start-up of the project and creative design, and all the women who participated in preliminary focus groups, the trial and comparison groups. This research was partially funded by a grant from the Queensland Government Office of Liquor and Gaming Regulation, Community Benefit Fund through the Australian Breastfeeding Association QLD Branch.
This research was partially funded by a grant from the Queensland Government Office of Liquor and Gaming Regulation, Community Benefit Fund through the Australian Breastfeeding Association QLD Branch.
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