To qualitatively assess the barriers and facilitators to uptake of referral services amongst high-risk pregnant women in rural Rajasthan.
A purposive sample of pregnant women with high-risk conditions requiring referral follow-up care (severe hypertension, moderate anemia, and severe anemia) were considered for inclusion. In-depth individual interviews were conducted in the local dialect, Mewari. Interviews were transcribed, coded, and organized for thematic generation as per the analytical framework described in the socio-ecological model.
19 high risk pregnant women of low socioeconomic backgrounds across 15 villages were interviewed. Barriers to referral care included lack of transportation, household responsibilities, and limited awareness, education, and social support. The most prominent barrier was lack of accompaniment to the referral center by a family member or health worker. Facilitators included available husbands, engaged heath workers, supportive neighbors, and other female family members who shared past experiences.
Social support at the interpersonal and community level was key to overcoming referral care barriers faced by high-risk pregnant women in rural Rajasthan. Interventions that enhance social support may improve uptake of referral care services by high-risk pregnant women.
In India, an estimated 30,000 mothers die annually from preventable causes related to pregnancy and childbirth . Meanwhile, 800,000 children under the age of five die from vaccine preventable disease, neonatal infection, birth asphyxia and malnutrition. In 2017, the Indian Council of Medical Research (ICMR), Public Health Foundation of India (PHFI) and National Institute of Nutrition (NIN), reported malnutrition as the main risk factor for under-5 deaths nationally, accounting for 68% of total deaths. A major predictor of low birthweight and infant malnutrition is maternal anemia (and associated poor maternal nutrition), which occurs in greater than 50% of women between the ages of 15–49 years .
Rajasthan, India’s largest state, is a high-focus state with respect to reproductive and child health (RCH). It has a population of 80 million citizens , 75% of whom live in rural areas , and a maternal and infant mortality rate of 199 (India MMR: 130) and 41 (India IMR: 34) respectively [5, 6]. Annually, an estimated 420,000 pregnant women in Rajasthan are at high-risk of delivery complications from carrying three or more pregnancies.
India’s public health system (Fig. 1)  provides a large set of cost effective, successful solutions across the ante-, intra-, and post-natal care continuum that have been implemented to prevent avoidable maternal, neonatal, and child mortality: iron folic acid supplementation for pregnant women, regular antenatal care checkups, institutional deliveries, training on newborn care, immunizations, and treatment of febrile illness .
However, since data for these interventions is collected on paper at the point of care, the public health system faces the following problems: missing and inconsistent data, poor coordination between health workers at different levels of care, lack of accountability, delays in reporting data for action, unregistered populations, and a disconnected continuum of care [10, 11].
To address these gaps, Khushi Baby, a non-profit organization based in the Udaipur District of Rajasthan, developed and implemented a digital health intervention for community health workers to track key reproductive and child health indicators over the last five years. The system also includes field staff who support community health workers by facilitating referral care visits for high risk beneficiaries. So far, 15 field staff have conducted more than 2000 home and hospital visits to encourage completion of referral care for maternal anemia and infant malnutrition. Overall, the Khushi Baby system has been shown to improve data completeness, data consistency, infant immunization rates and infant malnutrition .
In spite of these interventions, high-risk pregnant women and infants in rural Udaipur still receive inadequate referral care services, motivating the objective of this study – to investigate the barriers and facilitators to uptake of referral services amongst high-risk pregnant women in rural Rajasthan.
As described by Thaddeus and Maine, mothers face three key delays to referral care: delays in seeking care, delays in arriving at the healthcare facility, and delays in provision of adequate care . These delays are rooted in socio-economic, cultural, and environmental characteristics (patient factors) and quality of health care (health system factors). Health system factors are thought to carry more weight than patient factors because of their potential to affect all three phases of delay .
A 2019 narrative review of barriers of maternal and neonatal referral systems in developing countries by Harahap et al. noted challenges in both patient and health systems factors. Patient barriers included: environments, knowledge about the referral, poverty, maternal health status, and culture. Health system barriers included: transportation, communication, quality of care, referral documentation, standard procedures for referral and monitoring, and network infrastructure. The five studies from India (between 2014–2018) included in the review focused more on the health system and did not identify barriers related to network infrastructure, knowledge about referral, maternal health status, and culture .
Barriers to maternal and child referral care have been under-researched in the Indian context, and most relevant for our study, no such studies have been conducted in Rajasthan. We hypothesize that beyond the globally identified barriers to maternal and child referral care, several specific barriers may emerge from a local application of the socio-ecological model.
The objective of this study is to conduct qualitative interviews with high risk pregnant (HRP) women living in rural communities in Udaipur to 1) identify barriers and facilitators to referral care completion, 2) categorize them into individual, interpersonal, community and structural factors, 3) study the interactions and combined effects of individual/interpersonal factors and community/structural factors on referral care completion, and 5) discuss potential policy, human resource and technology solutions to improve referral care completion and improve maternal and infant health. To our knowledge, this study is the first to use the socio-ecological model (SEM) to qualitatively assess the barriers and facilitators of antenatal referral care in India.
Selection and recruitment of participants
Pregnant women suffering from moderate to severe anemia (Hb < 10) and/or hypertension (BP > 140/90) were identified as high risk by the Khushi Baby digital health mobile application (data collection tool at government health camps) and eligible for our study. Using purposive sampling, recruitment and interviews were conducted with participants from four geographical blocks: Gogunda, Sarada, Salumbar, and Jhadol. These participants were selected to represent varying geographical terrains, community values and referral completion rates. Participants were recruited from these blocks until data saturation had been achieved for the majority of themes . We restricted our selection process to these four blocks because of long term relationships between Khushi Baby field monitors and community members living in these areas. Khushi Baby field monitors selected participants and organized interviews but were not personally involved in the interview process. Only individuals who provided verbal consent and felt able to complete the interview were recruited.
In-depth interviews were conducted in January 2021 in Mewari, the local dialect, by a native of Udaupir and experienced public health researcher, SV. All interviews were conducted in participants’ homes and lasted 30–45 min. Several participants performed the interview with their infants present due to unavailability of child care. Although it was advised against, some relatives or neighbors supported the participants in their personal responses. In some cases, we requested a trusted member of the community, such as the ASHA, to be present to provide support or additional information regarding community values and societal resources. Participants were told they could decline to answer any questions and could stop the interview at any time.
The interviews followed a semi-structured interview guide which included open-ended questions on personal background, socio-economic status, past experiences with public health services and personal and community attitudes towards pregnancy, antenatal care and family planning.
During the in-depth interviews, verbal responses were translated by the interviewer and transcribed by one of the researchers. Participant transcripts and surveys were labelled with participant ID numbers in order to maintain confidentiality in the reported data. All files were password protected and stored on a secure computer network with restricted access.
Summary notes informed the preliminary analysis of participant transcripts. In developing an analytic thematic framework, data was initially indexed and categorized using an inductive approach. To further identify relevant themes in our study, a subsample of transcripts (< 20%) were studied by four members of our research team: Saachi Dalal (BA, MD and MSc Population Medicine candidate), Ruchit Nagar (BA,MPH,MD), Rohaan Hegde (BA), Hamid Abdullah (MSW, Field Implementation Lead at Khushi Baby). The reviewers assigned codes to specific responses, constructed thematic maps and compared themes that showed a significant level of consistency. Through discussion, prominent categories were refined, new categories were identified and discrepancies were resolved. Data was summarized using thematic matrices  and a socio-ecological model (SEM) was used to organize relevant themes and present results. The model selected for our study was inspired by the SEM as conceived by McLeroy, et al. [16, 17]. Noteworthy narratives and quotes were also selected to encapsulate themes and their interactions.
We completed interviews with 19 participants. Sociodemographic details are shown in Table 1 below. We report individual and interpersonal barriers and facilitators such as personal and family awareness, beliefs and attitudes, and social support in Tables 2 and 3 below. We then present factors at the community and structural level such as opportunities for peer learning and access to public transportation in Tables 4 and 5 below. The relative importance of factors which influence referral completion are illustrated in the discussion section.
This qualitative study among high-risk pregnant women in rural Udaipur identified barriers and facilitators to completing referral care at both an individual/interpersonal level and a community/structural level in rural Rajasthan, India. Although the presence and relative importance of factors varied for each participant, our findings reveal a broader understanding of referral care experience among this population.
In comparison to conclusions of Harahap et al.’s narrative review of barriers of maternal and neonatal referral systems in developing countries, this study found patient factors to be of greater relevance than health system factors for successful completion of referral care.  Specifically, the most prominent facilitator of referral care was identified as social support, specifically by a husband, family member or the ASHA for travel and care navigation. Even women with no additional barriers at the individual or structural level failed to complete referrals without accompaniment. Outliers who completed referrals without accompaniment had one or more prior deliveries, and access to child-care support and convenient transportation options nearby. Unlike the three delays model which identifies quality of the public health system as the leading factor for referral completion, our analysis showed that the patient’s connectedness to a long-term accompagnateur was more relevant. Similarly, other research in India has found that the degree of social support, especially by husbands and ASHAs, significantly influences prenatal health behaviors, institutional delivery, and health outcomes for pregnant women [18, 19].
At a village level, ASHAs have been recruited to fill gaps of low health awareness and social support through counseling, accompaniment, and facilitation of health seeking behaviors. ASHAs are financially incentivized to ensure pregnant women receive at least one antenatal care checkup, to accompany them during delivery, and to complete seven home visits for post-natal screening. Notably, ASHAs are responsible for but not financially incentivized to motivate pregnant women to complete advanced antenatal screening and high-risk referral care. All participants, except two, stated that ASHAs did not visit their home regularly to deliver reminders and awareness messages, did not accompany them to the referral center for high-risk care or deliveries, and did not screen newborns for danger signs.
Lack of initiative by ASHAs in Udaipur may be associated with being overburdened and underpaid by the government health system. ASHAs in Rajasthan, despite having equal responsibility, receive a lower base salary compared to ASHAs in other states. They are expected to make up the difference through task-based incentives; however, they do not receive support or financial incentives for facilitation of referrals. Additionally, poor communication and coordination between ASHAs and MOs at the primary health center leaves ASHAs without information regarding which beneficiaries have missed their referral care visit. Finally, based on our field observations over many years, poor monitoring from higher level authorities leads to ASHAs falsely reporting tasks as completed for the sake of receiving incentives. Ultimately, poor accountability, capacity building, support and incentives for ASHAs negatively affects the beneficiaries they serve.
Studies based in Pakistan and Bangladesh have found concordance with our findings, citing similar key barriers to referral completion: limited coordination between community health workers and the referral facility, lack of incentives or support to community health workers in facilitating the referral and lack of peer groups for social support [20, 21]. Studies in Bangladesh also emphasized the following facilitators in direct association with our findings: 1) community engagement and self-help groups to develop action plans, promote awareness and provide support; 2) reimbursement schemes or community funding linked to referral care support, and 3) community health workers accompanying the patient to the referral facility [21, 22].
Finally, beyond social connectedness and lack of ASHA support, reasonable access to transportation was identified as essential for referral care completion and safe delivery. Since none of the villages are served by government buses, many participants who otherwise go independently to the village health camp (within a 1 km distance), required accompaniment to reach the referral center. If public transport were easily accessible, more women who have health system awareness may be comfortable completing referral care visits on their own.
This study had certain limitations, specifically many participants gave limited responses due to the personal nature of the interview, despite having a female interviewer speaking in their native dialect. These interviews were not electronically recorded, which limited the number and accuracy of quotes captured.
The strengths of the study come from the data-driven recruitment approach. The prior rapport with field monitors and familiarity with a female voice in the local dialect likely strengthened the response quality. The study captured a diversity of sociodemographic conditions by interviewing women over a 100 km + radius around Udaipur.
Future studies may explore the perspectives of caregivers, health workers, and government officials to gain a holistic picture at both an individual and structural level. Retrospective studies comparing delivery outcomes with antenatal history of such social determinants may corroborate study findings. Further, the following solutions are proposed to account for the specific barriers and facilitators identified in the study, in the context of the local Khushi Baby intervention and resources:
Digital health census
To improve ASHA engagement, the Khushi Baby team is developing a digital health census mobile application. Through this platform, we plan to screen for social connectedness (e.g. history of participation in a peer learning group, rating of ASHA engagement during pregnancy and postnatal care, number of days husband is away from home each month, number of adult female family members living in the house, or access to family member or trusted neighbor for accompaniment during health-related emergencies or referral visits) and structural issues (e.g. distance to PHC, access to and types of transportation, knowledge about ambulances) to assist with health system navigation.
High risk beneficiary prioritization
Khushi Baby’s mobile application for the ANM has generated a database of more than 20,000 pregnant women to date, of which more than 8,000 women have delivery outcome and infant health data. We will use these details to develop a high-risk score for each beneficiary. From these scores, a list of prioritized high-risk beneficiaries with their degree of their social connectedness, distance to referral facility and due dates, will be displayed for the ASHA and ANM on their mobile applications to inform them which women require extra support during pregnancy and delivery. Additionally, this technology has potential to increase communication and collaboration between ASHAs and ANMs.
Health worker coordination
ASHAs may use this tool to keep running list of home visits and ensure they follow-up with beneficiaries according to program due dates (e.g. deliveries and post-partum maternal and newborn care). The tool will also provide reminders for peer-learning sessions mandated through health policies. To support ASHAs in improving their health communication skills, locally-tailored audiovisual materials to counsel mothers regarding their need for referral care will also be included. To motivate ASHAs to use the tool and complete their responsibilities, the application will automate monthly reports and display the expected monthly incentives payout. It is envisioned that this automated tool will financially empower ASHAs and overcome dependency on data entry operators to report their work to ultimately receive compensation for key services provided at the village level. Accountability mechanisms in the form of data quality checks, GPS tracking and biometric authentication will be integrated into the app to confirm that ASHAs are actually visiting households and interacting with beneficiaries. Altogether, the aim of this application is to digitally empower ASHAs to focus on providing high-quality care in their respective villages, particularly to high-risk beneficiaries.
To complete the chain of referral (Fig. 2), Khushi Baby is developing a mobile application for Medical Officers at the primary health center. Beyond other functions, this app will sync with the ASHA and ANM apps so that all three groups of health care providers (ASHAs, ANMs, MOs) will work from the same list of high-risk beneficiaries due for referral, see who did not complete their referrals and call them through the app to investigate and communicate reminders.
Targeted and automated communication
Additionally, Khushi Baby currently sends automated voice calls to the family to complete antenatal care visits and infant immunizations. This system has been very helpful to ASHAs who travel across tough terrain to deliver these reminders door-to-door. Findings from this study will inform new content to specifically remind and motivate pregnant women to complete referrals. We may also refine our voice call content to target fathers, who account for the majority of mobile phone owners, and to address misconceptions regarding ambulance availability. Further, introducing SMS and interactive voice response system messages (IVRS) to gauge whether the respondent understood or found the content useful can also be integrated to evaluate their effectiveness over time. Finally, Khushi Baby call center will make targeted personal call to pregnant women due to deliver in the coming week to discuss and establish a safe delivery plan, including social accompaniment and transportation.
At a larger scale in Rajasthan, policy decisions will need to be made to supercharge potential facilitators to referral care. We recommend that the Department of Medical, Health, and Family Welfare consider an incentive model tied with an accountability mechanism for high-risk pregnant women to avail the Pradhan Mandiri Surakshit Matritva Abhiyan scheme, which provides free advanced antenatal care screenings for pregnant women on the 9th of each month. The Department should also consider how to improve capacity building and financial support for ASHAs who are instrumental to carrying out these referrals through accompaniment. Information, education and communication campaigns may be targeted to close specific awareness gaps at the village level, particularly regarding schemes and availability of specific ambulance support for pregnant women. Leaders of village-level self-help-groups should be motivated and supported to facilitate discussions around women’s health issues during scheduled meetings on loan disbursements. Finally, husbands should be engaged through directed village meetings to discuss the process and importance of referral visits and safe delivery plans. Multiple strategies, addressing each layer of the socio-ecological model, will need to be implemented in a coordinated manner to improve uptake of high-risk pregnancy referral care and ultimately better maternal and child health outcomes in Rajasthan, India.
In rural Udaipur, Rajasthan, high risk pregnant women face numerous barriers to seeking referral care which include lack of accompaniment to the health center, limited education and health awareness, lack of transportation, geographic isolation, and household/financial responsibilities. However, social support at the interpersonal and community level has been shown to overcome barriers—accompaniment to the referral center was identified as the strongest facilitator to completing referral care.
Availability of data and materials
Anonymized quotes have been listed in the results section above. Full transcripts are not available for review because they have personally identifying information. Redacted transcripts may be requested from the corresponding author upon reasonable request.
Antenatal care checkup
Auxiliary Nurse Midwife
Accredited Social Health Activist
Basic emergency obstetric and newborn care
Critical emergency obstetric and newborn care
Community health center
Department of Medical, Health, and Family Welfare, Government of Rajasthan
Early initiation of breastfeeding:
Provision of colostrum to the child
Full antenatal care completion:
4 ANCs, tetanus injection, 180 Iron Folic Acid tablets received
Full infant immunization:
Completion of PENTA 1–3, OPV 1–3, Measles, and BCG immunization
High risk pregnancy
Iron folic acid tablets
Infant mortality rate
Interactive voice response system
Minimum acceptable diet:
As defined per National Family Health Survey guidelines
Medical Officer in Charge
Maternal mortality rate
Other backward caste
Primary health center
Pradhan Mandiri Surakshit Matritva Abhiyan scheme
Reproductive and child health
RMNCH + A:
Reproductive, maternal, neonatal, child, and adolescent health
Delivery in the presence of a certified skilled-birth attendant
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SD designed the survey format, conducted surveys, performed data analysis, and lead manuscript writing. RN supported study design, IRB approval, data analysis, and manuscript writing and editing. RH supported survey format design, data analysis, and manuscript writing. HA supported survey format design, data collection, and data analysis. SV supported survey format design and lead data collection efforts. JK was the Principal Investigator on the project, supporting study design, data analysis, and final manuscript preparation. All authors have read and approved the manuscript.
Ethical approval was obtained through the Harvard University Institutional Review Board (IRB19-0804). All methods were carried out in accordance with relevant guidelines and regulations. Given that majority of the study participants were illiterate (unable to read/write), verbal informed consent was taken from participants as per the Harvard IRB protocol. No personally identifiable data is shared in this manuscript.
Consent for publication
Saachi Dalal is the Chief Strategy Officer of Khushi Baby. Ruchit Nagar is the Chief Executive Officer of Khushi Baby. Hamid Abdullah is the Implementation Lead of Khushi Baby and Surya Vaishnav is a Communications Associate of Khushi Baby. Saachi Dalal, Ruchit Nagar, Hamid Abdullah and Surya Vaishnav receive salary from the Khushi Baby organization, a non-profit organization dedicated to developing digital health solutions to improve last-mile health care in India. These solutions are provided to the government free of cost as digital public health goods. All the other authors have no conflict of interest to disclose.
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Dalal, S., Nagar, R., Hegde, R. et al. Referral care for high-risk pregnant women in rural Rajasthan, India: a qualitative analysis of barriers and facilitators.
BMC Pregnancy Childbirth22, 310 (2022). https://doi.org/10.1186/s12884-022-04601-6