Table 2 Responses to PCMC scale (n = 377)
S.NO. | Questions | Responses | N (%) |
|---|---|---|---|
Dignity and Respect sub-domain | |||
1. | Did the health providers at the facility treat you with respect? | No, never | 15 (4%) |
Yes, a few times | 83 (22%) | ||
Yes, most of the time | 85 (23%) | ||
Yes, all the time | 194 (51%) | ||
2. | Did the doctors, nurses, and other staff at the facility treat you in a friendly manner? | No, never | 16 (4%) |
Yes, a few times | 87 (23%) | ||
Yes, most of the time | 93 (25%) | ||
Yes, all the time | 181 (48%) | ||
3. | Did you feel the health providers shouted at you, scolded, insulted, threatened, or talked to you rudely?* | No | 292 (78%) |
Yes, once | 57 (15%) | ||
Yes, a few times | 24 (6%) | ||
Yes, many times | 4 (1%) | ||
4. | Did you feel like you were treated roughly like pushed, beaten, slapped, pinched, physically restrained, or gagged?* | No | 240 (64%) |
Yes, once | 57 (15%) | ||
Yes, a few times | 48 (13%) | ||
Yes, many times | 32 (8%) | ||
5. | During examinations in the labour room, were you covered up? | No | 85 (23%) |
Yes, a few times | 133 (35%) | ||
Yes, most of the time | 116 (31%) | ||
Yes, all the time | 43 (11%) | ||
6. | Do you feel like your health information was or will be kept confidential at this facility? | No | 4 (1%) |
Yes, a few times | 33 (9%) | ||
Yes, most of the time | 177 (47%) | ||
Yes, all the time | 163 (43%) | ||
Communication and Autonomy sub-domain | |||
7. | During your time in the health facility did the health providers introduce themselves to you when they first came to see you? | No, none of them | 330 (88%) |
Yes, a few of them | 28 (7%) | ||
Yes, most of them | 18 (5%) | ||
Yes, all of them | 1 (0.3%) | ||
8. | Did the health providers call you by your name? | No | 16 (4%) |
Yes, a few times | 35 (9%) | ||
Yes, most of the time | 77 (21%) | ||
Yes, all the time | 249 (66%) | ||
9. | Did you feel like the health providers at the facility involved you in decisions about your care? | No | 77 (20%) |
Yes, a few times | 45 (12%) | ||
Yes, most of the time | 94 (25%) | ||
Yes, all the time | 161 (43%) | ||
10. | During the delivery, do you feel like you were able to be in the position of your choice? | No | 131 (35%) |
Yes, for a short time | 121 (32%) | ||
Yes, most of the time | 78 (21%) | ||
Yes, all the time | 47 (12%) | ||
11. | Did the health providers at the facility speak to you in a language you could understand? | No | 9 (2%) |
Yes, a few times | 51 (14%) | ||
Yes, most of the time | 79 (21%) | ||
Yes, all the time | 238 (63%) | ||
12. | Did the health providers at the facility ask your permission or consent before doing procedures on you? | No | 111 (30%) |
Yes, a few times | 129 (34%) | ||
Yes, most of the time | 84 (22%) | ||
Yes, all the time | 53 (14%) | ||
13. | Did the health providers explain to you why they were doing examinations or procedures on you | No | 104 (28%) |
Yes, a few times | 137 (36%) | ||
Yes, most of the time | 83 (22%) | ||
Yes, all the time | 53 (14%) | ||
14. | Did the health providers explain to you why they were giving you any medicine? | No | 75 (20%) |
Yes, a few times | 51 (13%) | ||
Yes, most of the time | 73 (19%) | ||
Yes, all the time | 178 (47%) | ||
15. | Did you feel you could ask the health providers at the facility any questions you had? | No | 54 (14%) |
Yes, a few times | 58 (16%) | ||
Yes, most of the time | 95 (25%) | ||
Yes, all the time | 170 (45%) | ||
Supportive Care sub-domain | |||
16. | How did you feel about the amount of time you waited? Would you say it was?* | Very short | 56 (15%) |
Somewhat short | 73 (19%) | ||
Somewhat long | 89 (24%) | ||
Very long | 159 (42%) | ||
17. | Did the health providers at the facility talk to you about how you were feeling? | No | 71 (19%) |
Yes, a few times | 55 (15%) | ||
Yes, most of the time | 118 (31%) | ||
Yes, all the tim | 133 (35%) | ||
18. | Did the health providers at the facility try to understand your anxieties? | No | 44 (12%) |
Yes, a few times | 87 (23%) | ||
Yes, most of the time | 115 (30%) | ||
Yes, all the time | 131 (35%) | ||
19. | When you needed help, did you feel the health providers at the facility paid attention? | No | 42 (11%) |
Yes, a few times | 70 (19%) | ||
Yes, most of the time | 105 (28%) | ||
Yes, all the time | 160 (42%) | ||
20. | Do you feel the health providers did everything they could to help control your pain? | No | 27 (7%) |
Yes, a few times | 56 (15%) | ||
Yes, most of the time | 113 (30%) | ||
Yes, all the time | 181 (48%) | ||
21. | Were you allowed to have someone you wanted (outside of staff at the facility, such as family or friends) to stay with you during labour? | No | 351 (93%) |
Yes, a few | 17 (4%) | ||
Yes, most of the time | 6 (2%) | ||
Yes, all the time | 3 (1%) | ||
22. | Were you allowed to have someone you wanted to stay with you during delivery? | No | 347 (92%) |
Yes, a few times | 20 (5%) | ||
Yes, most of the time | 7 (2%) | ||
Yes, all the time | 3 (1%) | ||
23. | Did you feel the health providers at the facility took the best care of you? | No | 31 (8%) |
Yes, a few times | 68 (18%) | ||
Yes, most of the time | 83 (22%) | ||
Yes, all the time | 195 (52%) | ||
24. | Did you feel you could completely trust the health providers at the facility with regards to your care? | No | 41 (11%) |
Yes, a few times | 49 (13%) | ||
Yes, most of the time | 85 (22%) | ||
Yes, all the time | 202 (54%) | ||
25. | Do you think there were enough health staff in the facility to care for you? | No | 95 (25%) |
Yes, a few times | 59 (15%) | ||
Yes, most of the time | 62 (17%) | ||
Yes, all the time | 161 (43%) | ||
26. | Thinking about the labour and postnatal wards, did you feel the health facility was crowded?* | No | 158 (42%) |
Yes, a few times | 95 (25%) | ||
Yes, most of the time | 49 (13%) | ||
Yes, all the time | 75 (20%) | ||
27. | Thinking about the wards, washrooms, and the general environment of the health facility, would you say the facility was very clean, clean, dirty, or very dirty? | Very dirty | 25 (7%) |
Dirty | 88 (23%) | ||
Clean | 253 (67%) | ||
Very clean | 11 (3%) | ||
28. | Was there water in the facility? | No | 11 (3%) |
Yes, a few times | 16 (4%) | ||
Yes, most of the time | 31 (8%) | ||
Yes, all the time | 319 (85%) | ||
29. | Was there electricity in the facility? | No | 4 (1%) |
Yes, a few times | 10 (3%) | ||
Yes, most of the time | 26 (7%) | ||
Yes, all the time | 337 (89%) | ||
30. | In general, did you feel safe in the health facility? | No | 24 (7%) |
Yes, a few times | 65 (17%) | ||
Yes, most of the time | 61 (16%) | ||
Yes, all the time | 227 (60%) | ||