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Table 2 Percent distribution of level of women Satisfaction to different components of ANC services, Arba Minch Zuria district, Southwest Ethiopia, March 2016 (n = 405)

From: Determinants of client satisfaction to skilled antenatal care services at Southwest of Ethiopia: a cross-sectional facility based survey

Aspects of Care

Status of Satisfaction

Good Satisfied

Poor satisfied

Number

%

Number

%

Overall satisfaction to ANC services

277

68.4

128

31.6

Amenities

 Location of the center

194

47.9%

211

52.1%

 Hours of work

247

61%

158

39%

 Ventilation

196

48.4%

219

51.6%

 Sitting arrangement

289

71.4%

116

28.6%

 Cleanness of the center

241

59.5%

164

40.5%

 Cleanness of the Toilet

226

55.8%

179

44.2%

Performance of provider

 Answering questions

290

71.6%

115

28.4%

 Taking history

255

63%

150

37%

 Explanation of problem

271

66.9%

134

33.1%

 Trusting the doctor

289

71.4%

116

28.7%

 Examination time

309

76.3%

96

23.7%

 Explanation of rational for investigation

277

68.4%

128

31.6%

 Explanation of results of Investigation

241

59.5%

164

40.5%

Performance of staff

 Delivering of information

269

66.4%

136

33.6%

 Maintaining Privacy

331

81.7%

74

18.3%