Table 2 Quality aspects from the story types matched as similar/complementary/new to aspects from the NPCF list
Story type | Quality aspects recognised in the narratives | Matching quality aspects (NPCF list) | Similar/ complementary/new |
|---|---|---|---|
1. Disconnected transfers of care lead to uncertainties | Evaluative conversation as closure; | Transparency of care system | Similar |
Involvement of client, even though multiple healthcare providers are involved with provision; | Autonomy | Similar | |
Adapt advice and approaches, especially when different professions are involved. | Effective care | Similar | |
2. Seamless transfers of care due to proper collaboration lead to positive experiences | Previous experiences form expectations; | No matching aspect | New |
Comfortable and safe environment contributes to positive experience; | Client-oriented environment and safety | Complementary | |
Mutual trust/alignment between healthcare providers; | Continuity of care | Complementary | |
Explanation by healthcare providers about possible outcomes; | Autonomy and effective care | Similar | |
Client is aware that she can change healthcare providers. | Autonomy | Similar | |
3. Transfers of care lead to disruption of patient-provider connectedness | Transfers have an influence on the family (partner and children); | Emotional support, empathy and respect | Complementary |
Patient-provider connectedness is important to clients, without this, the expectations of each other are unclear. | Emotional support, empathy and respect | Complementary | |
4. Transfer of care is initiated by the client to make pregnancy and childbirth dreams come true | Being able to offer a solution or being flexible as healthcare provider, especially when uncommon scenarios are desirable; | Effective care | Complementary |
Uncomplicated transfer between healthcare organisations; | Autonomy | Similar | |
Information about the course of events should be made clear by healthcare providers. | Information and education | Similar |