Table 1 Quality aspects of perinatal healthcare described by the Dutch Patient Consumers Federation (NPCF)a
Autonomy | The client is able to make choices regarding guidance and provision of care. The professional encourages and guides her so that the best choices can be made. |
Effective care | The client is offered the most effective guidance and provision of care. Healthcare and guidance are professional, evidence-based, and free of personal values and normative beliefs. |
Accessible care | The perinatal healthcare is available, accessible, and affordable. |
Continuity of care | The client knows who is responsible for her care. The client experiences seamless transitions during transfers and when she enters and leaves the care system. |
Information and education | The client has access to understandable information, tailored to her preferences and abilities. |
Emotional support, empathy, and respect | The client feels heard and understood and receives psychosocial support where necessary. |
Client-oriented environment | The client experiences an appropriate and pleasant environment. |
Safety | The client experiences a safe environment. The client is noticeably prepared and informed of possible complications. |
Transparency of care system | The client knows how the regional perinatal healthcare system works and which professionals work on what care level. |
Transparency of cost | The client knows what she needs to pay regarding the provided healthcare. |