Table 5 Component matrix for the Waray CSQ-8 for the last baby delivery (n = 106)
Items | Component | |||||||
|---|---|---|---|---|---|---|---|---|
(Abbreviated) | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
1. Quality of service | 0.739 | 0.138 | -0.124 | -0.338 | 0.417 | -0.303 | 0.128 | -0.149 |
2. Kind of service | 0.533 | 0.291 | 0.775 | -0.081 | -0.017 | 0.132 | 0.071 | -0.039 |
3. Met needs | 0.756 | 0.204 | -0.299 | 0.050 | -0.264 | 0.181 | 0.438 | 0.007 |
4. Recommend to a friend | 0.714 | -0.556 | -0.003 | -0.025 | -0.128 | 0.153 | -0.123 | -0.355 |
5. Amount of help | 0.728 | 0.126 | 0.052 | 0.416 | -0.252 | -0.449 | -0.119 | -0.004 |
6. Deal with problems | 0.732 | 0.126 | -0.138 | -0.493 | -0.229 | 0.050 | -0.298 | 0.205 |
7. Overall satisfaction | 0.696 | 0.301 | -0.176 | 0.384 | 0.325 | 0.301 | -0.223 | 0.022 |
8. Come back | 0.667 | -0.612 | 0.139 | 0.096 | 0.175 | -0.018 | 0.125 | 0.325 |