Skip to main content

Table 4 Internal-consistency reliability of the Waray CSQ-8 (n = 106)

From: Reliability tests and validation tests of the client satisfaction questionnaire (CSQ-8) as an index of satisfaction with childbirth-related care among Filipino women

  The last baby delivery The 2nd-to-last delivery
  Cronbach’s alpha = 0.84 Cronbach’s alpha = 0.87
Items (Abbreviated) Corrected item-total correlation Cronbach’s alpha if item was deleted Corrected item-total correlation Cronbach’s alpha if item was deleted
1. Quality of service 0.62 0.82 0.60 0.85
2. Kind of service 0.46 0.84 0.52 0.86
3. Met need 0.64 0.81 0.61 0.85
4. Recommend to a friend 0.58 0.82 0.67 0.85
5. Amount of help 0.63 0.82 0.73 0.84
6. Deal with problems 0.62 0.82 0.59 0.86
7. Overall satisfaction 0.58 0.83 0.58 0.86
8. Come back 0.53 0.83 0.68 0.84
Suitability of factor analysis     
  Kaiser-Meyer-Olkin value = 0.85   Kaiser-Meyer-Olkin value = 0.86  
  Bartlett’s Test of Sphericity: p < 0.001   Bartlett’s Test of Sphericity: p < 0.001