Table 2 Observeda CHW counselling skills during home visits
Positive counselling skills during the home visit | N = 362 n (%) |
|---|---|
Made an appropriate introduction of herself and other people present | 356 (98.3) |
Explained the purpose of the home visit | 337 (93.1) |
Attempted to enlist family support (e.g., welcomed family members to sit in) | 147 (40.6) |
Reviewed/checked client health record/history | 119 (32.9) |
Checked for any concerns or problems of importance to the woman today | 168 (46.4) |
Used language the woman was likely to understand | 362 (100) |
Used appropriate counselling aids to support messages | 355 (98.1) |
Was knowledgeable and confident about the health messages | 354 (97.8) |
Responded in an understanding way when the woman talked | 338 (93.4) |
Probed for additional information when in conversation with the family | 148 (40.9 |
Gently challenged any beliefs that were contrary to health messages | 209 (57.7) |
Non-verbal behaviours of CHWs during the home visit | |
Smiled and greeted the woman and family on arrival | 361 (99.7) |
Made eye contact during discussions | 359 (99.2) |
Spoke in a clear, audible voice | 361 (99.7) |
Seated herself appropriately, allowing face-to-face interactions | 358 (98.9) |
Positive counselling skills to conclude the home visit | |
Checked understanding of key messages by asking for feedback | 266 (72.9) |
Summarised the content of the discussion by emphasising key points | 207 (57.2) |
Asked the woman or family if they had final concerns or to ask questions | 148 (40.9) |