Table 2 Codes, sub-categories and main categories extracted from the data analysis
Code | Sub-category | Main Category |
|---|---|---|
*Lack of empathy and support from caregivers * Lack of promising expression and behavior from caregivers * Lack of sufficient opportunity for the conversation with the doctor | Understanding the women’s condition by the treatment team | Efficient treatment team |
* Lack of optimal and high quality care * Lack of expertise in service delivery *Lack of professional ethics and respect for patients’ rights | Professional competence of the treatment team in providing care | |
* Lack of health insurance *High share of people in paying diagnostic and screening costs * Inadequate coverage of most services by health insurance | Adequate coverage of insurance services for diagnostic and follow-up costs | Financial support for families |
*High costsof diagnostic and screening tests * High counseling services costs *Failure to follow the course of treatment due to financial problems | Financial ability of families to pay diagnostic, treatment and consulting costs | |
*Incompatibility of the number of caregivers with the number of patients *Long waits in wards to receive services, due to lack of human resources | Existence of the necessary and sufficient human resources | Optimal organizational structure in providing services |
*Inappropriate physical environment in the maternity ward *Lack of suitable space for communication with family members | Favorable physical environment in the maternity ward | |
* Lack of attention to the psychological problems of clients in the course of treatment * Need to provide counseling services in the hospital (before discharge) * The need for a psychologist in health care centers | Existence of organized counseling and supportive services in health centers | |
*Lack of amenities such as TV, refrigerator and wardrobe for clients and companions * Lack of sofa bed for the companions * Inadequate quality of food and lack of access to restaurants or coffee shops *Lack of independent toilets and bathrooms for each room * Existence of old and non-standard hospital beds in the wards | Existence of appropriate welfare facilities for women and their companions | |
*Distribution of diagnostic, treatment and forensic medicine centers in different places * Spending a lot of energy and time to access diagnostic and screening centers * Spending a lot of energy and time to go to the forensic medicine center to get a pregnancy termination license | Accumulation of services in one place |