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Table 3 Satisfaction-related variables among mothers who delivered in health facilities within one year of the study start date in Maputo and Gaza provinces, Mozambique, between 2015 and 2016

From: Mothers’ satisfaction with care during facility-based childbirth: a cross-sectional survey in southern Mozambique

Likert scores Bad/No/Not satisfied Neither good or bad/Undecided/ Neutral Good/Yes/ Satisfied  
n (%) n (%) n (%) N
[1,2] [3] [4,5]  
Overall satisfaction with the services
Overall, taking everything into account, how are the services in the facility where you gave birth to your last baby? 116 (3.1%) 169 (4.5%) 3493 (92.5%) 3778
If you now reconsider your birth experience, would you recommend a family member to deliver in the health facility where you gave birth? 144 (3.8%) 77 (2.0%) 3557 (94.2%) 3778
Structure*
How do you feel about the sanitation of the health facility? (How clean was it?) 76 (2.0%) 123 (3.3%) 3579 (94.7%) 3778
Process of care/Interaction with the healthcare providers**
How did you feel about the way you were welcomed at this health facility? 88 (2.3%) 61 (1.6%) 3629 (96.1%) 3778
How do you feel about the time taken to attend to you during your delivery? 151 (4.0%) 147 (3.9%) 3480 (92.1%) 3778
How do you feel about the answers you received to your questions during your delivery? 31 (2.3%) 47 (3.4%) 1293 (94.3%) 1371
How would you rate the experience of how clearly the health providers explained things to you such as why something needed to be done? 114 (3.0%) 319 (8.4%) 3345 (88.5%) 3778
How would you rate the knowledge and competence of health workers at this facility for this delivery? 120 (3.2%) 120 (3.2%) 3538 (93.6%) 3778
How would you rate the experience of being helped by the health providers to feed your baby after your delivery? 907 (44.7%) 112 (5.5%) 1009 (49.8%) 2028
Provision of respect and privacy***
During your delivery, how would you rate the experience of being respectfully treated? 94 (2.5%) 124 (3.3%) 3560 (94.2%) 3778
How would you rate the way privacy was respected during the physical examination? 125 (3.3%) 219 (5.8%) 3434 (90.9%) 3778
  No Yes  
  n (%) n (%) N
Other questions related with the structure and process of care    
*If you needed special medicines during the delivery were you able to get the medicines the health provider prescribed? 40 (8.2%) 449 (91.8)% 489
**Did you feel abandoned when you needed help? 3387 (89.7%) 391 (10.3%) 3778
***Did the health providers ask you for consent before doing any intervention? 319 (40.3%) 472 (59.7%) 791
***Were you treated in a way that made you feel humiliated or disrespected? 3539 (93.7%) 239 (6.3%) 3778
***At any point during your stay for this delivery were you physically abused by any of the health care providers? 3715 (98.3%) 63 (1.7%) 3778