|
Overall satisfaction with the services
|
|
Overall, taking everything into account, how are the services in the facility where you gave birth to your last baby?
|
116 (3.1%)
|
169 (4.5%)
|
3493 (92.5%)
|
3778
|
|
If you now reconsider your birth experience, would you recommend a family member to deliver in the health facility where you gave birth?
|
144 (3.8%)
|
77 (2.0%)
|
3557 (94.2%)
|
3778
|
|
Structure*
|
|
How do you feel about the sanitation of the health facility? (How clean was it?)
|
76 (2.0%)
|
123 (3.3%)
|
3579 (94.7%)
|
3778
|
|
Process of care/Interaction with the healthcare providers**
|
|
How did you feel about the way you were welcomed at this health facility?
|
88 (2.3%)
|
61 (1.6%)
|
3629 (96.1%)
|
3778
|
|
How do you feel about the time taken to attend to you during your delivery?
|
151 (4.0%)
|
147 (3.9%)
|
3480 (92.1%)
|
3778
|
|
How do you feel about the answers you received to your questions during your delivery?
|
31 (2.3%)
|
47 (3.4%)
|
1293 (94.3%)
|
1371
|
|
How would you rate the experience of how clearly the health providers explained things to you such as why something needed to be done?
|
114 (3.0%)
|
319 (8.4%)
|
3345 (88.5%)
|
3778
|
|
How would you rate the knowledge and competence of health workers at this facility for this delivery?
|
120 (3.2%)
|
120 (3.2%)
|
3538 (93.6%)
|
3778
|
|
How would you rate the experience of being helped by the health providers to feed your baby after your delivery?
|
907 (44.7%)
|
112 (5.5%)
|
1009 (49.8%)
|
2028
|
|
Provision of respect and privacy***
|
|
During your delivery, how would you rate the experience of being respectfully treated?
|
94 (2.5%)
|
124 (3.3%)
|
3560 (94.2%)
|
3778
|
|
How would you rate the way privacy was respected during the physical examination?
|
125 (3.3%)
|
219 (5.8%)
|
3434 (90.9%)
|
3778
|
| |
No
|
Yes
| |
| |
n
(%)
|
n
(%)
|
N
|
|
Other questions related with the structure and process of care
| | | |
|
*If you needed special medicines during the delivery were you able to get the medicines the health provider prescribed?
|
40 (8.2%)
|
449 (91.8)%
|
489
|
|
**Did you feel abandoned when you needed help?
|
3387 (89.7%)
|
391 (10.3%)
|
3778
|
|
***Did the health providers ask you for consent before doing any intervention?
|
319 (40.3%)
|
472 (59.7%)
|
791
|
|
***Were you treated in a way that made you feel humiliated or disrespected?
|
3539 (93.7%)
|
239 (6.3%)
|
3778
|
|
***At any point during your stay for this delivery were you physically abused by any of the health care providers?
|
3715 (98.3%)
|
63 (1.7%)
|
3778
|
