Table 3 Satisfaction-related variables among mothers who delivered in health facilities within one year of the study start date in Maputo and Gaza provinces, Mozambique, between 2015 and 2016
Likert scores | Bad/No/Not satisfied | Neither good or bad/Undecided/ Neutral | Good/Yes/ Satisfied | |
|---|---|---|---|---|
n (%) | n (%) | n (%) | N | |
[1,2] | [3] | [4,5] | ||
Overall satisfaction with the services | ||||
Overall, taking everything into account, how are the services in the facility where you gave birth to your last baby? | 116 (3.1%) | 169 (4.5%) | 3493 (92.5%) | 3778 |
If you now reconsider your birth experience, would you recommend a family member to deliver in the health facility where you gave birth? | 144 (3.8%) | 77 (2.0%) | 3557 (94.2%) | 3778 |
Structure* | ||||
How do you feel about the sanitation of the health facility? (How clean was it?) | 76 (2.0%) | 123 (3.3%) | 3579 (94.7%) | 3778 |
Process of care/Interaction with the healthcare providers** | ||||
How did you feel about the way you were welcomed at this health facility? | 88 (2.3%) | 61 (1.6%) | 3629 (96.1%) | 3778 |
How do you feel about the time taken to attend to you during your delivery? | 151 (4.0%) | 147 (3.9%) | 3480 (92.1%) | 3778 |
How do you feel about the answers you received to your questions during your delivery? | 31 (2.3%) | 47 (3.4%) | 1293 (94.3%) | 1371 |
How would you rate the experience of how clearly the health providers explained things to you such as why something needed to be done? | 114 (3.0%) | 319 (8.4%) | 3345 (88.5%) | 3778 |
How would you rate the knowledge and competence of health workers at this facility for this delivery? | 120 (3.2%) | 120 (3.2%) | 3538 (93.6%) | 3778 |
How would you rate the experience of being helped by the health providers to feed your baby after your delivery? | 907 (44.7%) | 112 (5.5%) | 1009 (49.8%) | 2028 |
Provision of respect and privacy*** | ||||
During your delivery, how would you rate the experience of being respectfully treated? | 94 (2.5%) | 124 (3.3%) | 3560 (94.2%) | 3778 |
How would you rate the way privacy was respected during the physical examination? | 125 (3.3%) | 219 (5.8%) | 3434 (90.9%) | 3778 |
No | Yes | |||
n (%) | n (%) | N | ||
Other questions related with the structure and process of care | ||||
*If you needed special medicines during the delivery were you able to get the medicines the health provider prescribed? | 40 (8.2%) | 449 (91.8)% | 489 | |
**Did you feel abandoned when you needed help? | 3387 (89.7%) | 391 (10.3%) | 3778 | |
***Did the health providers ask you for consent before doing any intervention? | 319 (40.3%) | 472 (59.7%) | 791 | |
***Were you treated in a way that made you feel humiliated or disrespected? | 3539 (93.7%) | 239 (6.3%) | 3778 | |
***At any point during your stay for this delivery were you physically abused by any of the health care providers? | 3715 (98.3%) | 63 (1.7%) | 3778 | |