Provider and client perspectives on maternity care in Namibia: results from two cross-sectional studies

Table 6 Client perceptions of negative practices in maternity and neonatal care (focus group results from maternal and neonatal mortality study)

Negative practice	Level
Negative practice	Systemic	Health worker
Facility understaffing	X
Ambulance delays	X
Lack of privacy/confidentiality	X	X
Delayed intake	X	X
Not adequately responsive to labor progress	X	X
Abandonment/unattended birth^a	X	X
Clients required to do housekeeping	X	X
Providers rude or disrespectful		X
Deliberately delayed care		X
Language/tribal barriers		X
Discrimination (young people)		X
Physical abuse		X
Inappropriate care/discharge		X
Mismanagement of pain		X

^aHastings [2] points out, for example, that staff abandonment of a woman during childbirth “could be due to health providers’ disregard of her needs, or it could be a result of poor client-to-provider ratio”

ISSN: 1471-2393