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Table 5 Factor analysis result of OBA clients’ perceptions (n=254)

From: A facility-based study of women’ satisfaction and perceived quality of reproductive and maternal health services in the Kenya output-based approach voucher program

Rotated Component Matrix
  Factors Communalities after extraction
F1 F2 F3 F4 F5
Staff are Compassionate 0.865      0.815
Staff are Respectful 0.861      0.808
Staff have adequate devotion to clients 0.790      0.723
Staff are OPEN 0.756      0.668
Staff are Honest 0.668      0.559
Staff have adequate knowledge of dealing with FP, Deliveries, CS, SGBV cases   0.753     0.679
Staff very capable of finding what is wrong with patients   0.691     0.688
Complications handled satisfactorily   0.656     0.537
Staff examine post-partum women well   0.619     0.531
You received enough information for the services to help you make decisions   0.558     0.605
Equipment is well suited for detecting medical problem   0.540   0.469   0.528
Staff prescribe drugs that are needed   0.501     0.528
Clean water for clients is adequate    0.746    0.589
There is enough privacy while handling cases    0.656    0.663
Toilet facilities for clients is adequate    0.635 0.402   0.643
Hand washing facilities for clients is adequate    0.613    0.548
Environment of the facility is clean 0.438   0.610    0.699
Information provided on danger sign adequate     0.696   0.524
Bathing facilities for clients is adequate     0.580   0.510
Number of Staff in the facility is adequate   0.444   0.573   0.567
Patient can easily obtain drugs from the facility      0.799 0.655
There is adequate supply of drugs in facility      0.469 0.570
Waiting rooms, examination rooms, and other rooms are adequate      0.447 0.499
Eigenvalue 8.502 1.929 1.507 1.121 1.077 14.136
% of variance explained by the factor after extraction 18.12 14.94 12.34 9.42 6.64 61.46
Extraction Method: Principal Component Analysis; Rotation Method: Varimax with Kaiser Normalization.
Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0.893
Bartlett's Test of Sphericity Approx. Chi-Square      2866.439
Df      276
Sig.      .000
  1. Bold shows items that converge to form a factor