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Table 4 Mean scores of perceived quality of care in the OBA sites

From: A facility-based study of women’ satisfaction and perceived quality of reproductive and maternal health services in the Kenya output-based approach voucher program

Attributes Mean SD
Number of Staff in the facility is adequate 3.10 0.826
Waiting rooms, examination rooms, and other rooms are adequate 3.24 0.757
Clean water for clients is adequate 3.31 0.777
Hand washing facilities for clients is adequate 3.33 0.691
Bathing facilities for clients is adequate 3.42 0.878
Toilet facilities for clients is adequate 3.28 0.785
Environment of the facility is clean 3.35 0.629
Equipment is well suited for detecting medical problem 3.46 0.722
Complications handled satisfactorily 3.62 0.623
There is enough privacy while handling cases 3.32 0.653
You received enough information for the services to help you make decisions 3.44 0.586
Staff examine post-partum women well 3.55 0.607
Staff prescribe drugs that are needed 3.55 0.566
There is adequate supply of drugs in facility 3.37 0.688
Patient can easily obtain drugs from the facility 3.43 1.345
Information provided on danger sign adequate 3.30 0.705
Staff have adequate knowledge of dealing with FP, Deliveries, CS, SGBV cases 3.54 0.581
Staff very capable of finding what is wrong with patients 3.53 0.553
Staff are OPEN 3.51 0.595
Staff are Compassionate 3.56 0.557
Staff are Respectful 3.56 0.586
Staff have adequate devotion to clients 3.51 0.575
Staff are Honest 3.54 0.627
Overall mean for the 23 attributes 3.43 0.629