Table 3 Questionnaire for measuring client satisfaction
From: Factors determining satisfaction among facility-based maternity clients in Nepal
| Â | Very unsatisfied | Unsatisfied | Neutral | Satisfied | Very satisfied |
|---|---|---|---|---|---|
How satisfied were you about the waiting time? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the information you received from the providers? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the level of skill the provider had to deliver your baby? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the politeness of the staff with whom you consulted? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you regarding your involvement in decision makingduring the care at the facility? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the cleanliness of the facility? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the level of privacy you received? | 1 | 2 | 3 | 4 | 5 |
How satisfied are you with the care you received at this facility? | 1 | 2 | 3 | 4 | 5 |