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Table 4 Indicators of quality of care and satisfaction with maternal & neonatal health services when last received: Malawi, 2012

From: Is quality of care a key predictor of perinatal health care utilization and patient satisfaction in Malawi?

Indicators

Family planning

N = 949

Respondent got the method she wanted (%)

89.7

Indexa of FP quality provision (mean/std dev)

3.5 (0.8)

Completely satisfied with last FP services received (%)

87.6

Antenatal care

N = 1291

ANC from skilled provider (%)

96.2

Pregnancy danger signs were discussed (%)

91.5

Completely satisfied with last ANC care received (%)

88.2

Delivery care

N = 1262

Skilled birth attendant (%)

97.5

Time to first consult before delivery mean (std dev; hours)

0.4 (2.1)

Indexb of delivery service quality provision (mean/std dev)

3.8 (1.2)

Completely satisfied with last delivery care received (%)

83.2

Postnatal care

N = 1005

Skilled provider at 1st postnatal checkc (%)

93.0

Postpartumc danger signs were discussed (%)

90.4

Completely satisfied with last postnatal carec received (%)

87.9

  1. FP family planning, ANC antenatal care
  2. Notes: All data are weighted; aIndex constructed using 4 items: provider explained how to use chosen FP method, explained possible side effects, mentioned if method protects against HIV, and scheduled follow-up (range 0–4); bIndex constructed using 5 items: able to move around and choose the position that made her most comfortable, got the pain relief she wanted, not left alone by providers at a time when it worried her, provider(s) did not yell or humiliate the respondent in any way, and respondent felt involved in decision about her care (range 0–5); cMaternal and/or neonatal care given interest in contact with health care system following delivery