Quality of care items assessed | % |
---|---|
General perceptions on the quality of care offered at the closest health facility to the woman’s residence (N = 1301) | |
Perception that facility is clean (%) | 96.5 |
Perception that staff ensures patients’ privacy (%) | 93.3 |
Perception that provider(s) is(are) always available (%) | 89.8 |
Perception that staff provides high quality services (%) | 89.1 |
Perception that unmarried women can access FP/RH services (%) | 68.5 |
Time to reach closest facility (%) | |
< 30 min | 14.5 |
30–59 min | 30.9 |
1–2 h | 36.7 |
> 2 h | 17.9 |
Family planning (N = 949) | |
1. Did provider mention if the method protects against HIV infection? | 67.2 |
2. Did provider discuss possible side effects ofthe method chosen? | 88.3 |
3. Did you get the method you wanted? | 89.7 |
4. Did provider explain how to use the method chosen? | 94.3 |
5. Did the provider schedule a follow-up visit? | 96.7 |
6. Did anyone at the health facility discourage you from using family planning?a | 98.7 |
7. Did the health provider tell you that it was your decision whether you choose to use FP? | 98.7 |
8. Were you given all the information or explanations you needed? | 98.9 |
9. Were you treated with respect and dignity? | 99.1 |
10. Did you feel the information you shared during your visit would be kept confidential? | 99.3 |
11. Were you spoken to in a way that you could understand? | 99.4 |
12. Were you treated with kindness and understanding? | 99.5 |
13. Overall, did you feel it was your decision alone whether to use family planning? | 99.5 |
Antenatal care (N = 1291) | |
1. Discussion of pregnancy danger signs | 91.5 |
2. The importance of going to a health facility for antenatal checks | 97.1 |
3. The importance of HIV testing during pregnancy | 98.6 |
4. How to create a birth plan to prepare for the birth of your child | 98.6 |
5. The importance of exclusive breastfeeding | 98.8 |
Delivery care (N = 1262) | |
1. Were you able to move around and choose the position that made you most comfortable? | 51.4 |
2. Were you involved enough in decisions about your care? | 73.6 |
3. Did you feel you got the pain relief you wanted? | 78.7 |
4. Were you left alone by midwives or doctors at a time when it worried you? a | 84.3 |
5. Did the provider yell at or humiliate you in any way? a | 84.5 |
6. Were you treated with kindness and understanding? | 94.7 |
7. Were you spoken to in a way you could understand? | 94.7 |
8. Were you given the information or explanations you needed? | 94.8 |
9. Did the health provider check on you and your baby for any problems prior to discharge? | 95.1 |
10. Were you treated with respect and dignity? | 95.8 |
11. Did you have confidence and trust in the staff caring for you during your labor and childbirth? | 96.9 |
12. Was the labor or delivery room you were in clean? | 98.0 |
Postnatal care (N = 1005) | |
1. Did the provider counsel you on danger signs to watch for in you and in your child? | 90.4 |
2. Did the provider give you breastfeeding support and counseling? | 95.4 |
3. Did the provider counsel you on methods to avoid or delay another pregnancy? | 97.9 |