Table 2 Women’s conceptualization of satisfaction with their maternity care
How care is provided | |
Familiar faces | A different one every time. |
The best place to be | So disappointed |
Attributes of staff | |
Above and beyond | Caring without caring |
In good hands | Handled incorrectly |
Engaged in care | |
Explained everything | Did not know why |
Had a choice | Did not listen to my needs |