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Table 2 Women’s conceptualization of satisfaction with their maternity care

From: Gaining insight into how women conceptualize satisfaction: Western Australian women’s perception of their maternity care experiences

How care is provided
 Familiar faces A different one every time.
 The best place to be So disappointed
Attributes of staff
 Above and beyond Caring without caring
 In good hands Handled incorrectly
Engaged in care
 Explained everything Did not know why
 Had a choice Did not listen to my needs