Table 5 Views and experiences of callers to PANDA (all participants)
| Â | Strongly Disagree | Disagree | Neither | Agree | Strongly Agree | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Â | n | % | n | % | n | % | n | % | n | % |
The PANDA staff/volunteers were relaxed and unhurried on the phone (n = 118) | 0 | 0.0 | 1 | 0.8 | 0 | 0.0 | 19 | 16.1 | 98 | 83.0 |
The PANDA staff/volunteers provided non-judgemental support (n = 117) | 0 | 0.0 | 0 | 0.0 | 1 | 0.8 | 21 | 17.9 | 95 | 81.2 |
Overall, PANDA helped me (n = 116) | 0 | 0.0 | 1 | 0.9 | 2 | 1.7 | 19 | 16.4 | 94 | 81.0 |
I always felt my worries, anxieties or concerns were taken seriously by the PANDA staff/volunteers (n = 117) | 1 | 0.8 | 0 | 0.0 | 2 | 1.7 | 21 | 17.9 | 93 | 79.5 |
The PANDA staff/volunteers understood my concerns (n = 118) | 0 | 0.0 | 0 | 0.0 | 1 | 0.8 | 24 | 20.3 | 93 | 78.8 |
I was happy with the emotional support I received from PANDA staff/volunteers (n = 117) | 0 | 0.0 | 0 | 0.0 | 4 | 3.4 | 27 | 23.1 | 86 | 73.5 |
The PANDA staff/volunteers were encouraging and reassuring (n = 118) | 0 | 0.0 | 1 | 0.8 | 1 | 0.8 | 30 | 25.4 | 86 | 72.9 |
Emotionally, I felt much better after speaking with someone from PANDA (n = 118) | 0 | 0.0 | 2 | 1.7 | 4 | 3.4 | 36 | 30.5 | 76 | 64.4 |
The PANDA staff/volunteers helped me to understand antenatal and/or postnatal depression and anxiety (n = 118) | 0 | 0.0 | 4 | 3.4 | 16 | 13.5 | 39 | 33.0 | 59 | 50.0 |
During the phone conversations with PANDA, I was always asked whether I had any questions (n = 118) | 1 | 0.8 | 1 | 0.8 | 16 | 13.5 | 53 | 44.9 | 47 | 39.8 |
I was NOT happy with the information given to me by the PANDA staff/volunteers (n = 118) | 91 | 77.1 | 20 | 16.9 | 6 | 5.1 | 0 | 0.0 | 1 | 0.8 |
Having access to PANDA during the evening/night and at weekends is important (n = 117) | 0 | 0.0 | 0 | 0.0 | 4 | 3.4 | 40 | 34.2 | 73 | 62.4 |
It is important to be able to speak to the same person during every phone call with PANDA (n = 118) | 3 | 2.5 | 24 | 20.3 | 27 | 22.9 | 42 | 35.6 | 22 | 18.6 |
I was comfortable leaving my contact details with PANDA so that they could call me back (n = 117) | 0 | 0.0 | 2 | 1.7 | 3 | 2.6 | 38 | 32.5 | 74 | 63.2 |
It is important that the person I talk to at PANDA has personally experienced antenatal and/or postnatal depression or anxiety (n = 118) | 9 | 7.6 | 37 | 31.3 | 38 | 32.2 | 26 | 22.0 | 8 | 6.8 |
It took a long time for a counsellor to return my call (n = 117) | 48 | 41.0 | 45 | 38.5 | 9 | 7.7 | 12 | 10.2 | 3 | 2.6 |
I would have liked the option to have someone from PANDA visit me at home AS WELL AS receiving support by telephone (n = 117) | 6 | 5.1 | 19 | 16.2 | 27 | 23.1 | 42 | 35.9 | 23 | 19.6 |