Table 2 Criteria (for women friendly care) selected to audit

1. Health worker greets all women when they arrive the health facility

2. Health worker introduces him/herself to women when they arrive the health facility

3. Health worker informs and allows all pregnant women to have a companion of their choice during labour

4. Health worker uses linens to cover women and ensure privacy during labour

5. Health worker uses curtains or screens to ensure privacy during labour and delivery

6. Health worker calls women or refer to them by their names and not by other names (e.g. bed number or diagnosis)

7. Health worker keeps the maternity ward clean (i.e. beds, floors, windows, walls, lines)

8. Health worker provides women with a clean bathroom and toilet

9. Health worker informs women of the different birthing positions (e.g. squatting, supine, kneeling)

10. Health worker allows women to adopt the birthing position of your choice (e.g. squatting, supine, kneeling)

11. Health worker speaks the language that is easy for women to understand

12. Health worker respects all women and treat them with dignity

13. At least 80% of women are satisfied with the care they receive in the health facility

14. At least 95% of women will recommend the health facility to a friend or relative