From: Maternal satisfaction with organized perinatal care in Serbian public hospitals
Scale | Items | Median satisfaction score _X ± SD | Percentage of mothers who gave mark 5 or 4 |
---|---|---|---|
Environmental factors | Cleanliness in the ward and the frequency of changing the nightgowns and bed sheets | 3.51(1.34) | 54.7 |
Sanitary facilities (hygiene and equipment) | 3.28 (1.39) | 48.4 | |
Room comfort in the ward | 3.75 (1.30) | 63.2 | |
Quality of served food | 3.25 (1.37) | 46.1 | |
Technical and professional aspects of care | Treatment during the preparation for childbirth | 4.29 (1.07) | 81.0 |
Obstetrician informed mother with the plan of delivery, upcoming procedures and interventions and asked for her consent | 4.05 (1.32) | 73.2 | |
Obstetrician devoted sufficient time, provided necessary information and answered mother’s questions | 4.07 (1.27) | 73.5 | |
Midwife devoted sufficient time, provided necessary information and answered mother’s questions | 4.25 (1.14) | 79.0 | |
Neonatologist devoted sufficient time, provided necessary information and answered mother’s questions | 4.11 (1.18) | 74.8 | |
Pediatric nurse devoted sufficient time, provided necessary information and answered mother’s questions | 4.07 (1.17) | 73.1 | |
Overall participation of midwives during delivery | 4.43 (1.02) | 84.7 | |
Procedures after delivery- mother immediately received information about the condition of the baby, of her condition and that she could immediately see her baby | 4.34 (1.10) | 82.2 | |
Health advices on caring for the newborn and breastfeeding | 3.80 (1.40) | 65.4 | |
Baby-Friendly Hospital program | 3.82 (1.03) | 63.3 | |
Procedures during admission and discharge from hospital | 4.07 (1.21) | 73.7 | |
Communicational and interpersonal aspects of care | Kindness and achieved relationship of trust and understanding by obstetricians | 4.34 (1.08) | 81.9 |
Kindness and achieved relationship of trust and understanding by midwives | 4.34 (1.08) | 81.3 | |
Kindness and achieved relationship of trust and understanding by neonatologists (pediatricians) | 4.32 (1.08) | 77.7 | |
Kindness and achieved relationship of trust and understanding by pediatric nurses | 4.11 (1.14) | 74.6 |