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Table 2 Proportion of mothers satisfied with three aspects of maternal care and median satisfaction scores

From: Maternal satisfaction with organized perinatal care in Serbian public hospitals

Scale

Items

Median satisfaction score _X ± SD

Percentage of mothers who gave mark 5 or 4

Environmental factors

Cleanliness in the ward and the frequency of changing the nightgowns and bed sheets

3.51(1.34)

54.7

Sanitary facilities (hygiene and equipment)

3.28 (1.39)

48.4

Room comfort in the ward

3.75 (1.30)

63.2

Quality of served food

3.25 (1.37)

46.1

Technical and professional aspects of care

Treatment during the preparation for childbirth

4.29 (1.07)

81.0

Obstetrician informed mother with the plan of delivery, upcoming procedures and interventions and asked for her consent

4.05 (1.32)

73.2

Obstetrician devoted sufficient time, provided necessary information and answered mother’s questions

4.07 (1.27)

73.5

Midwife devoted sufficient time, provided necessary information and answered mother’s questions

4.25 (1.14)

79.0

Neonatologist devoted sufficient time, provided necessary information and answered mother’s questions

4.11 (1.18)

74.8

Pediatric nurse devoted sufficient time, provided necessary information and answered mother’s questions

4.07 (1.17)

73.1

Overall participation of midwives during delivery

4.43 (1.02)

84.7

Procedures after delivery- mother immediately received information about the condition of the baby, of her condition and that she could immediately see her baby

4.34 (1.10)

82.2

Health advices on caring for the newborn and breastfeeding

3.80 (1.40)

65.4

Baby-Friendly Hospital program

3.82 (1.03)

63.3

Procedures during admission and discharge from hospital

4.07 (1.21)

73.7

Communicational and interpersonal aspects of care

Kindness and achieved relationship of trust and understanding by obstetricians

4.34 (1.08)

81.9

Kindness and achieved relationship of trust and understanding by midwives

4.34 (1.08)

81.3

Kindness and achieved relationship of trust and understanding by neonatologists (pediatricians)

4.32 (1.08)

77.7

Kindness and achieved relationship of trust and understanding by pediatric nurses

4.11 (1.14)

74.6