Table 3 Perceptions of the service: attitudes, effectiveness and satisfaction
From: UK Breastfeeding Helpline support: An investigation of influences upon satisfaction
Statement/question | Frequency (%) |
|---|---|
Were you aware that the volunteers were/had been breastfeeding mothers? | |
Yes | 497 (54.7%) |
No/not sure | 411 (45.3%) |
Were you aware that the volunteer was a local breastfeeding volunteer? | |
Yes | 242 (26.7%) |
No/not sure | 666 (73.3%) |
I liked being able to speak to another mum who had breastfed her own baby (n=497) | |
Strongly agree/agree | 481 (96.8%) |
Neither agree nor disagree | 9 (1.8%) |
Strongly disagree/disagree | 5 (1.0%) |
Missing | 2 (0.4%) |
I liked being able to speak to a breastfeeding volunteer who knows the area where I live (n=242) | |
Strongly agree/agree | 142 (58.7%) |
Neither agree nor disagree | 72 (29.8%) |
Strongly disagree/disagree | 26 (10.7%) |
Missing | 2 (0.8%) |
I felt the volunteer understood what I was talking about | |
Strongly agree/agree | 867 (95.5%) |
Neither agree nor disagree | 14 (1.5%) |
Strongly disagree/disagree | 22 (2.4%) |
Missing | 5 (0.6%) |
I felt the volunteer understood what I/we were feeling | |
Strongly agree/agree | 838 (92.3%) |
Neither agree nor disagree | 29 (3.2%) |
Strongly disagree/disagree | 24 (2.6%) |
Not applicable | 10 (1.1%) |
Missing | 7 (0.8%) |
I found it easy to talk about breastfeeding issues over the telephone | |
Strongly agree/agree | 816 (89.9%) |
Neither agree nor disagree | 46 (5.0%) |
Strongly disagree/disagree | 40 (4.4%) |
Not applicable | 1 (0.1%) |
Missing | 5 (0.6%) |
I liked speaking to someone who didn’t know me | |
Strongly agree/agree | 387 (42.6%) |
Neither agree nor disagree | 410 (45.1%) |
Strongly disagree/disagree | 105 (11.6%) |
Missing | 6 (0.7%) |
I felt comfortable talking about breastfeeding issues with the volunteer | |
Strongly agree/agree | 895 (98.5%) |
Neither agree nor disagree | 2 (0.2%) |
Strongly disagree/disagree | 6 (0.7%) |
Missing data | 5 (0.6%) |
I felt that the volunteer had enough time for me | |
Strongly agree/agree | 885 (97.4%) |
Neither agree nor disagree | 8 (0.9%) |
Strongly disagree/disagree | 10 (1.1%) |
Missing | 5 (0.6%) |
I felt that the volunteer treated me with respect | |
Strongly agree/agree | 895 (98.6%) |
Neither agree nor disagree | 2 (0.2%) |
Strongly disagree/disagree | 4 (0.4%) |
Missing | 7 (0.8%) |
I felt that the volunteer gave me/us the support that I/ we needed | |
Strongly agree/agree | 844 (93.0%) |
Neither agree nor disagree | 23 (2.5%) |
Strongly disagree/disagree | 35 (3.8%) |
Missing | 6 (0.7%) |
The support received met my expectations | |
Strongly agree/agree | 825 (90.9%) |
Neither agree nor disagree | 28 (3.1%) |
Strongly disagree/disagree | 42 (4.6%) |
Not applicable | 4 (0.4%) |
Missing | 9 (1.0%) |
The volunteer made me/us feel it was OK to carry on breastfeeding | |
Strongly agree/agree | 846 (93.1%) |
Neither agree nor disagree | 6 (0.7%) |
Strongly disagree/disagree | 7 (0.8%) |
Not applicable | 42 (4.6%) |
Missing | 7 (0.8%) |
The volunteer encouraged me/us to continue breastfeeding | |
Strongly agree/agree | 776 (85.5%) |
Neither agree nor disagree | 29 (3.2%) |
Strongly disagree/disagree | 12 (1.3%) |
Not applicable | 83 (9.1%) |
Missing | 8 (0.9%) |
I felt that the volunteer was an ‘expert’ in breastfeeding issues | |
Strongly agree/agree | 796 (87.7%) |
Neither agree nor disagree | 74 (8.1%) |
Strongly disagree/disagree | 31 (3.4%) |
Missing | 7 (0.8%) |
The information I received from the volunteer was helpful | |
Strongly agree/agree | 855 (94.1%) |
Neither agree nor disagree | 19 (2.1%) |
Strongly disagree/disagree | 28 (3.1%) |
Missing | 6 (0.7%) |
I felt that the volunteer was able to answer my questions | |
Strongly agree/agree | 838 (92.3%) |
Neither agree nor disagree | 36 (3.9%) |
Strongly disagree/disagree | 29 (3.2%) |
Missing | 5 (0.6%) |
I/we were able to put into practice the information provided | |
Strongly agree/agree | 778 (85.7%) |
Neither agree nor disagree | 31 (3.4%) |
Strongly disagree/disagree | 50 (5.5%) |
Not applicable | 41 (4.5%) |
Missing | 8 (0.9%) |
The support helped to resolve the issues | |
Strongly agree/agree | 681 (75.0%) |
Neither agree nor disagree | 71 (7.8%) |
Strongly disagree/disagree | 128 (14.1%) |
Not applicable | 20 (2.2%) |
Missing | 8 (0.9%) |
The support I/we received encouraged us to continue breastfeeding | |
Strongly agree/agree | 771 (84.9%) |
Neither agree nor disagree | 21 (2.3%) |
Strongly disagree/disagree | 31 (3.4%) |
Not applicable | 77 (8.5%) |
Missing | 8 (0.9%) |
I/we would not have been able to carry on breastfeeding if the helpline had not been contacted | |
Strongly agree/agree | 188 (20.7%) |
Neither agree nor disagree | 78 (8.6%) |
Strongly disagree/disagree | 528 (58.2%) |
Not applicable | 106 (11.6%) |
Missing | 8 (0.9%) |