Table 1 Caller demographic/call characteristics descriptive statistics: frequency (%) unless otherwise stated
From: UK Breastfeeding Helpline support: An investigation of influences upon satisfaction
Caller demographic data | Frequency (%) |
|---|---|
Age | |
Median (Interquartile range) | 32 (29 – 35) |
Marital Status | |
Married/living together | 858 (94.5%) |
In relationship | 17 (1.9%) |
Single/separated/divorced | 19 (2.1%) |
Not recorded | 14 (1.5%) |
Ethnicity | |
White | 778 (85.7%) |
Mixed | 22 (2.4%) |
Asian/Asian British | 63 (6.9%) |
Black/Black British | 21 (2.3%) |
Chinese/Other | 9 (1.0%) |
Not recorded | 15 (1.7%) |
Parity | |
First-time mothers | 607 (66.9%) |
At least one previous child | 288 (31.7%) |
Not recorded | 13 (1.4%) |
Age of child at time of call | |
Pregnant | 5 (0.6%) |
Under 1 month | 446 (49.1%) |
Between 1 – 5 months | 340 (37.4%) |
Between 6 – 12 months | 86 (9.5%) |
Over 12 months | 16 (1.8%) |
Not recorded | 15 (1.6%) |
Current infant feeding practices | |
Exclusive/fully breastfeeding1 | 628 (69.2%) |
Mixed feeding (breast and artificial milk) | 189 (20.8%) |
Formula feeding | 68 (7.5%) |
Not applicable2 | 10 (1.1%) |
Missing | 13 (1.4%) |
Did mother breastfeed previous child/children (n=301) | |
Breastfed previous child/children | 241 (80.1%) |
Did not breastfeed previous child/children | 44 (14.6%) |
Missing | 16 (5.3%) |
Breastfeeding support from friends/family members | |
Received breastfeeding support | 712 (78.4%) |
Not received breastfeeding support | 163 (18.0%) |
Not sure/not relevant as pregnant | 18 (2.0%) |
Missing | 15 (1.6%) |
Call Characteristics | |
Which helpline called | |
NBH | 703 (77.4%) |
BfN | 116 (12.8%) |
ABM | 28 (3.1%) |
Don’t know | 61 (6.7%) |
Provider organisation | |
BfN | 667 (74.5%) |
ABM | 241 (26.5%) |
First- time caller | |
Yes | 739 (81.4%) |
No | 166 (18.3%) |
Missing | 3 (0.3%) |
Number of times the helpline had been used | |
1–3 times | 872 (96.0%) |
4–6 times | 21 (2.3%) |
7–10 times | 5 (0.6%) |
10+ times | 7 (0.8%) |
Missing | 3 (0.3%) |
When call was made/answered | |
9.30am up to 12 noon | 313 (34.5%) |
12 noon up to 6pm | 349 (38.4%) |
After 6pm | 207 (22.8%) |
Missing | 39 (4.3%) |
How easy/difficult was it to get through to the helpline | |
Very easy/easy | 800 (88.1%) |
Neither easy not difficult | 36 (4.0%) |
Difficult/very difficult | 72 (7.9%) |