Table 7 Types of case-management problems, in detail
N=714 | n | % |
|---|---|---|
Case-management problems related to … | ||
referral to hospital | 42 | 5.8 |
referral delayed | 16 | 2.2 |
referral pattern/destination wrong | 3 | 0.4 |
transport not “medicalised” | 23 | 3.2 |
establishing the diagnosis/monitoring | 170 | 23.9 |
initial diagnosis delayed | 22 | 3.1 |
examination unsatisfactory | 42 | 5.9 |
history taking unsatisfactory | 15 | 2.1 |
diagnosis wrong | 20 | 2.8 |
diagnosis incomplete | 7 | 1.0 |
monitoring insufficient | 64 | 9.0 |
treatment | 250 | 35.0 |
treatment delayed | 77 | 10.8 |
drug missing | 39 | 5.5 |
drug overdosed | 4 | 0.6 |
drug underdosed | 21 | 2.9 |
drug unnecessary | 28 | 3.9 |
drug wrong/not ideal | 12 | 1.7 |
procedure missing | 21 | 2.9 |
procedure carried out unsatisfactorily | 25 | 3.5 |
procedure wrong | 11 | 1.5 |
other | 12 | 1.7 |
management of hospital | 136 | 19.2 |
lack of cleanliness | 9 | 1.3 |
staff not available | 7 | 1.0 |
documentation insufficient | 55 | 7.7 |
information flow unsatisfactory | 12 | 1.7 |
equipment, supplies insufficient | 14 | 2.0 |
financial arrangements unsatisfactory | 19 | 2.7 |
other | 20 | 2.8 |
interacting with the patient or her family | 98 | 13.7 |
insufficient provision of information to the patient | 47 | 6.6 |
lack of friendliness and support for the patient | 33 | 4.6 |
not achieving compliance of the patient | 18 | 2.5 |
other | 18 | 2.6 |
delay (unspecified) | 4 | 0.6 |
other | 14 | 2.0 |