Table 2 Categories, corresponding to the eight domains of the WHO health system responsiveness framework, and themes identified after analysis
Category | Theme |
|---|---|
Choice of the provider and the facility | Barriers to giving birth in a woman’s chosen facility |
Choice of healthcare provider based on user preferences | |
Prompt attention | Means of transportation and road conditions as determinants of prompt care |
Waiting time to initial evaluation upon arrival at the facility | |
Referral to distant facilities poses a threat to the lives of mothers and babies | |
Quality of basic amenities | Main aspects that determine the comfort of pregnant women in the facility |
Access to food and beverages for users and their relatives | |
Access to social support | Accompaniment needs during childbirth and its positive aspects |
Respectful treatment | Respectful care for women |
Respect and attention for pregnant women’s companions | |
Privacy | Exposure of women’s bodies to the gaze of strangers |
Involvement in decisions | Informed consent before health providers perform clinical interventions |
Decision of other aspects that clinical interventions | |
Communication | Provision of information by healthcare providers |
Information requested by health providers at inappropriate times | |
Communication between providers influences user experience |