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Table 1 Standards of care variables

From: Standards of care and determinants of women’s satisfaction with delivery services in Nepal: a multi-perspective analysis using data from a health facility-based survey

Standards

Results

Indicators measured as availability of equipment or performance of a service

S1 Evidence-based practices (15)

Input (7)

(i) Health facility with at least one functioning unit of each of seven basic equipment and supplies for mothers: delivery pack, partograph, examination light, blood pressure apparatus, latex gloves, sterilization equipment, delivery bed

(ii) Health facility with any delivery care guidelines

(iii) Health facility with at least one provider trained on delivery care

(iv) Health facility with five essential medicines for mothers: magnesium sulfate, uterotonics, antibiotics, intravenous solution, skin antiseptics

(v) Health facility with two types of equipment for an assisted delivery: vacuum aspirator, manual vacuum extractor

(vi) Health facility with three basic types of equipment for newborns: suction apparatus, bag and mask, infant weighing scale

(vii) Health facility with five essential medicines for newborns: gentamycin, chlorhexidine, tetracycline, amoxicillin, ceftriaxone powder

Output (8)

(i) Provider monitored the mother’s vital signs

(ii) Provider administered immediate postpartum uterotonic

(iii) Provider dried, covered, and cleaned the newborn

(iv) Provider delivered the newborn to the mother’s abdomen

(v) Provider supported the initiation of early breastfeeding

(vi) Provider checked newborn breathing and crying

(vii) Provider helped mother to initiate skin-to-skin contact

(viii) Provider counseled on postpartum family planning

S2 Actionable health information systems (5)

Input (4)

(i) Health facility with Maternal and Newborn Health Service Register

(ii) Health facility with Health Management Information System monthly reports

(iii) Health facility that displayed health statistics

(iv) Health facility with Quality Assurance Action Plans

Output (1)

(i) Women who had a completed discharge slip

S3 Functional referral systems (2)

Input (2)

(i) Health facility with at least one unit of functioning ambulance or emergency transport

(ii) Health facility with at least one type of communication equipment

Output (0)

None

S4 Effective communication (6)

Input (3)

(i) Health facility with at least one unit of information materials on maternal care

(ii) Health facility that received at least one external supervision from federal, provincial, or local authorities in the last 12-month-period before data collection

(iii) Health facility which had a 24-hour on-call service

Output (3)

(i) Women received postnatal counseling before discharge

(ii) Provider explained to women about the delivery procedures

(iii) Provider completed a partograph

S5 Respect and preservation of dignity (8)

Input (2)

(i) Health facility with physical environment that allows privacy

(ii) Health facility with a system for collecting clients’ opinions

Output (6)

(i) Woman did not experience use of physical force or abrasive behavior from the provider

(ii) Woman experienced caring and appropriate behavior from the provider

(iii) Woman felt comfortable with visual and auditory privacy

(iv) Woman did not experience discriminatory behavior from the provider

(v) Woman was attended to by a provider when she called

(vi) Woman was not scolded by any provider

S6 Emotional support (3)

Input (1)

(i) Health facility with a maternity waiting room

Output (2)

(i) Woman who was allowed a companion to join her when requested

(ii) Provider who provided emotional support and reassurance to the woman

S7 Competent, motivated human resources (5)

Input (4)

(i) Provider received supervision in the last 12 months

(ii) Health facility that implemented quality assurance activities routinely

(iii) Provider reported having a written job description

(iv) Provider reported opportunities for staff promotion

Output (1)

(i) Provider who was experienced (worked more than 1 year)

S8 Essential physical resources (9)

Input (6)

(i) Health facility with regular source of electricity

(ii) Health facility with basic water supply in maternity care areas

(iii) Health facility with one functioning unit of the six-infection prevention and control equipment (surgical masks, waste receptacle, disinfectant, sterilization equipment, aprons/gowns, latex gloves)

(iv) Health facility with health-care waste management system

(v) Health facility with a toilet for female clients

(vi) Health facility with a newborn corner

Output (3)

(i) Women who reported access to drinking water

(ii) Women who reported access to a toilet

(iii) Women who reported getting a maternity bed on time

Total (53)

Input (29); Output (24)

  1. The number in parenthesis indicates the number of indicators. These indicators were selected from the 2021 Nepal Health Facility Survey data set. The selection of indicators was guided by WHO’s “Standards for Improving the Quality of Maternal and Newborn Care in Health Facilities 2016”