From: Criteria for clinical audit of women friendly care and providers' perception in Malawi
1. Health worker greets all women when they arrive the health facility |
2. Health worker introduces him/herself to women when they arrive the health facility |
3. Health worker informs and allows all pregnant women to have a companion of their choice during labour |
4. Health worker uses linens to cover women and ensure privacy during labour |
5. Health worker uses curtains or screens to ensure privacy during labour and delivery |
6. Health worker calls women or refer to them by their names and not by other names (e.g. bed number or diagnosis) |
7. Health worker keeps the maternity ward clean (i.e. beds, floors, windows, walls, lines) |
8. Health worker provides women with a clean bathroom and toilet |
9. Health worker informs women of the different birthing positions (e.g. squatting, supine, kneeling) |
10. Health worker allows women to adopt the birthing position of your choice (e.g. squatting, supine, kneeling) |
11. Health worker speaks the language that is easy for women to understand |
12. Health worker respects all women and treat them with dignity |
13. At least 80% of women are satisfied with the care they receive in the health facility |
14. At least 95% of women will recommend the health facility to a friend or relative |